To compensate for one negative customer experience and rebuild the customer-organization relationship, it takes ten positive ones. According to Gartner, 85 percent of all customer contacts will be handled without the need of humans. Self-service technology like AI chatbots, device guides, decision trees, and others free up call center workers to focus on more difficult tasks rather than answering repetitive client inquiries. Automation is present in every business, including the customer service industry.
An intelligent automation platform can redefine end-to-end customer interactions effectively too at a lower cost. This enables companies to create greater efficiencies, lower down customer handling time, and f...
To compensate for one negative customer experience and rebuild the customer-organization relationship, it takes ten positive ones. According to Gartner, 85 percent of all customer contacts will be handled without the need of humans. Self-service technology like AI chatbots, device guides, decision trees, and others free up call center workers to focus on more difficult tasks rather than answering repetitive client inquiries. Automation is present in every business, including the customer service industry.
An intelligent automation platform can redefine end-to-end customer interactions effectively too at a lower cost. This enables companies to create greater efficiencies, lower down customer handling time, and fully automate their business operations end-to-end. Thus, the way forward, a key consideration should be implementing a solution that integrates business processes with artificial intelligence.
