A multi-channel communication platform offers companies a single view of customer interactions, which allows them to monitor conversations across various channels and devices. They are able to view the entire history of conversations, such as messages, calls, and emails, which enables them to give context-aware support and resolve problems in a timely manner. Sinch is also able to use the platform to work with team members, exchange knowledge, and work on projects together, which enhances productivity and minimizes errors.
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