ISO 20000:2018 documents are a set of over 130 editable MS Word files that cover all aspects of an IT management system. The sample documents kit includes an IT SMS Manual, an IT SMS plan, mandatory procedures, policies, standard operating procedures, job descriptions, forms/record templates, an ISO 20000 audit checklist, and a master matrix sheet. The documents are in plain English, accessible with MS Word 2007 and later versions, and include a.docx format for easy learning. They are user-friendly, easy to learn, and save typing time. The document kit is developed by experienced experts and is useful for training management and team personnel. It defines a base system satisfying all IT service management syste...
ISO 20000:2018 documents are a set of over 130 editable MS Word files that cover all aspects of an IT management system. The sample documents kit includes an IT SMS Manual, an IT SMS plan, mandatory procedures, policies, standard operating procedures, job descriptions, forms/record templates, an ISO 20000 audit checklist, and a master matrix sheet. The documents are in plain English, accessible with MS Word 2007 and later versions, and include a.docx format for easy learning. They are user-friendly, easy to learn, and save typing time. The document kit is developed by experienced experts and is useful for training management and team personnel. It defines a base system satisfying all IT service management system requirements and includes an ISO 20000 SMS plan, templates, procedures, an ISO 20000 audit checklist, and formats that comply with IT service system requirements.
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