Interactive Voice Response (IVR) is a technology that enables automated communication between a computerized phone system and a caller through voice and keypad inputs. IVR systems are used by businesses and organizations to automate customer service processes, such as routing calls, answering frequently asked questions, and providing self-service options.
IVR systems use pre-recorded voice prompts to guide callers through a series of options, which they can select by pressing keys on their phone keypad or by speaking voice commands. The system can then route the call to the appropriate department or agent, or provide the caller with the information they need.
IVR systems can also integrate with other technolo...
Interactive Voice Response (IVR) is a technology that enables automated communication between a computerized phone system and a caller through voice and keypad inputs. IVR systems are used by businesses and organizations to automate customer service processes, such as routing calls, answering frequently asked questions, and providing self-service options.
IVR systems use pre-recorded voice prompts to guide callers through a series of options, which they can select by pressing keys on their phone keypad or by speaking voice commands. The system can then route the call to the appropriate department or agent, or provide the caller with the information they need.
IVR systems can also integrate with other technologies, such as customer databases or chatbots, to provide personalized service and improve the efficiency of customer interactions. By automating routine tasks, IVR systems can help businesses reduce costs and improve customer satisfaction.
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