An Inbound Call Center handles incoming calls from customers and potential clients. Unlike outbound call centers that make calls, inbound centers are reactive, responding to inquiries initiated by the caller. The primary goal is to provide excellent customer service, resolve issues, offer information, and ensure customer satisfaction, ultimately building str...
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An Outbound Call Center is a specialized department or a third-party service provider where agents make outgoing calls to customers or potential customers on behalf of a business. Unlike inbound call centers that handle incoming inquiries, outbound call centers proactively initiate contact for various purposes.
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A BPO Project refers to a specific, defined undertaking where a business outsources one or more of its operational tasks or processes to an external service provider. These projects have a clear scope, objectives, timelines, and deliverables, aiming to achieve specific business outcomes like cost reduction, improved efficiency, enhanced customer satisfaction...
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Lead Supervisor Role Volunteer with the International Humanity Foundation (IHF) – Leads Supervisor Role Are you a natural leader with strong organizational and communication skills? IHF is seeking dedicated volunteers to serve as Leads Supervisors, responsible for overseeing and supporting team leads across our global organization. As a Leads Supervisor, you...
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