Understanding the Qantas Compensation and Refunds Policy can help you navigate unexpected situations effectively. For personalized assistance, you can contact Qantas at +61-2-8552-3332 (AUS) or +1888-276-7007 USA to clarify refund or compensation eligibility. 1. Refund Policy a. 24-Hour Cancellation Window Qantas allows passengers to cancel their bookings within 24 hours of purchase for a full refund +61-2-8552-3332 (AUS) or +1888-276-7007 USA Eligibility: Applies to tickets purchased directly from Qantas and booked at least seven days before departure.